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 PC wont start up after Norton Install
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| Author | Topic: PC wont start up after Norton Install |
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Josh1 Administrator |
posted December 08, 2005 08:48 PM
 
Glad to hear that, well you can go here http://www.footslog.com/board/Archives/Archive-000003/HTML/20050327-16-000026.html download Adaware Spybot and MS antispyware and run them all deleting anything that may be found. Then you want to defrag your drive, open up my computer right click your drive icon then go to tools-then defrag. Also look for disk clean up in the same area as defrag is in. if you have anymore problems then let us know. ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
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leeb Junior Member |
posted December 08, 2005 05:36 PM
Ok, Josh, I figured it out. The Norton Go Back was enabled and after I restarted the computer and clicked the spacebar to get to the GoBack box, I disabled it...and voila.. it started up. I have now uninstalled Norton and will ask one more thing of you. How do I clean up my computer. After this and other incidents that always happen in the course of a computer's life, it has slowed down alot. I have cleared cookies, defragged, cleared history, cleared files on and off line. Now what can I do to get the computer to run at its optimum speed..(that it is able to considering what it is..!) Thank you. IP: Logged |
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Josh1 Administrator |
posted December 07, 2005 03:00 PM
Yes it is in the same meun. You should to have to use goback Windows XP has its own system restore, so go ahead and disable it. ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
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leeb Junior Member |
posted December 07, 2005 04:36 AM
Is “safe mode with networking support” on the same page that comes up for safe mode normal? Also, I meant to tell you that when the computer tries to come on or boot up, a little window comes up from norton. If I hit spacebar it stays up and offers the option of disbling go back(its on automatically), enabling some other item, repair c drive, and return the computer to the last time it worked fine.. Should I try disabling go back? I only tried telling it to go back to last time it worked fine and to repair c drive and none worked. Of course, I had just intalled it so it could not GoBack too far. A matter of a half hour at best. I will go try disabling goback and then running the .exe. IP: Logged |
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Josh1 Administrator |
posted December 06, 2005 06:50 PM
I think that if you return Norton and get something else you will find out that you made a better choice. You might want to look at MacAfee, or Trend Micro Internet Security. Okay that exe should work; I just wanted to make sure that you were not downloading any kind of exe from an unknown place that would mess your PC up. Go here for more info on the return policy and what you need to do http://www.symantecstore.com/dr/sat2/ec_main.entry11?sp=10342&pn=4&xid=49997 Let us know if this helps you or if you need anymore help. You are welcome for the help. ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
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leeb Junior Member |
posted December 06, 2005 06:07 PM
The Norton System Works ws purchased just a few days ago. The Norton that was on computer was norton antivirus 2002..then, I downloaded a new Norton System Works from Symantic.. pay by credit card and download it.. here is the site address for that.. http://tinyurl.com/9c2eg The download for the .exe to uninstall is from Norton.. it is http://tinyurl.com/8fhjm Thanks Josh, [This message has been edited by leeb (edited December 06, 2005).] [This message has been edited by leeb (edited December 06, 2005).] IP: Logged |
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Josh1 Administrator |
posted December 06, 2005 02:11 PM
How old is that program you bought, and you purchased it off the Internet? Do you have all the necessary information such as your proof of purchase? Let me know and I will see if I can find any info on their return policy. Yes, you can get on the Internet in safe mode; you just have to make sure you go to “safe mode with networking support”. And before you download an exe file where is the exe file located at on the Internet? Could you please let us know the web address that says it will remove Norton if you download an exe? Don’t download the exe give us the address first. ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
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leeb Junior Member |
posted December 06, 2005 08:30 AM
Does anyone know if I can get a refund for Norton System Works. We just bought a 2006 version the day it stopped working. WE downloaded the Norton System Works 2006 from the Symantic site..for $76. Thanks for you input. IP: Logged |
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leeb Junior Member |
posted December 06, 2005 08:27 AM
Ok Josh. Thanks. I will make a cd of the program that site suggests using if you can not remove Norton using add/remove. Since it is not able to boot up in normal mode, I am only able to open in safe mode and it does not seem to want to let me remove Norton in safe mode. There is an exe that says it removes norton if add/remove does not work. Lets hope it will do so in safe mode. By the way, do you know if i can get on the internet in safe mode and download that .exe? Thanks for responding to my help request. IP: Logged |
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Josh1 Administrator |
posted December 05, 2005 03:24 PM
Also have a look at this http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003111409501936?Open&src=&docid=2001090510510636&nsf=nip.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg= It is for 2004 but try it anyway and see if that works ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
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Josh1 Administrator |
posted December 05, 2005 02:15 PM
I would recommend that you use something other then Norton, for some reason there are many problems when Norton is installed. When you say you downloaded Norton where did you download the product? Have you tried a system restore in windows XP? Uninstall Norton via add remove programs in control panel then do a system restore http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
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leeb Junior Member |
posted December 04, 2005 09:06 PM
I downloaded and installed Norton System Works on a Dell w/ XP. It went to restart and came up with a message saying fatal error...I can not remember exactly now but upon restarting it, the Norton GoBack etc. came up and said hit spacebar to repair. It showed a window allowing me to disable goback etc., or repair. I clicked repair disk and it still wont start up. The computer had norton 2002 on it and i uninstalled it but i dont think it took out the live update and one other before doing so. I also came to find out another antivirus was on the computer and active as well. It was only firewall and antivirus. Sooo Help. now what do I do? I can get it to boot on safe mode. It asks me what type of safe mode I want to start it with. I chose safe mode but went in using the name of a user not the administrator. Then upon trying to uninstall norton thinking that would solve my problem and let me go back and uninstall everything viral, it says I can not uninstall in safe mode! Help. What can I do to fix this. IP: Logged |
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