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![]() {fatal system error} then blue screen shutdown
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| Author | Topic: {fatal system error} then blue screen shutdown |
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Josh1 Administrator |
You may want to uninstall them both, I agree with Mark; you really do not need any programs like these, just a waste of money. ------------------
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wedor Moderator |
Both have been know to cause problems in some cases, not necessarily the culprit here. Many "fix-it" products are best left on the shelf at the store. IP: Logged |
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marilynlee Member |
What would Norton Clean Sweep and System Works have to do with this? I am curious because I have both. Thanks, Marilyn IP: Logged |
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movermanwa Junior Member |
Do you have Norton Clean Sweep or System Works? IP: Logged |
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Josh1 Administrator |
Burnspc, Could you start a new topic, so that others can follow better, thanks. Do you use Internet sharing? Do you know if you have Service Pack 2? Right click the, my computer icon, then go properties then look under system what does it say, about the service pack One, or Two? ------------------
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burnspc Junior Member |
Hi Josh1: I also am having trouble with the topic: "fatal system error then blue screen shutdown." Following your suggestion, I found: The Application Layer Gateway Service service failed to start due to the following error: Event 7000. Any suggestions? IP: Logged |
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Josh1 Administrator |
Also try this, go to start-control panel, then administrative tools, then event viewer, and see if you can find that error, look at the time and date to help you find it. Then go to system log, and look for error in a big red circle. Then you can click on it to see what the error message is, and the event ID # let us know what that says. ------------------
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Josh1 Administrator |
What other software if any have you added? Those fixes you see listed are those that were install from Windows update, patches, and other fixes. ------------------
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TY Junior Member |
Yes and no... removing the MP3 software tremendously sped up the start up and i quit getting this "error - click ok" box. but the computer still will randomly shut down with the same "fatal system error" message i originally posted. i was perusing the "add/remove" section and i have a bunch of programs listed as "Windows Hotfix XP KB" and 6 random numbers a bunch listed as "Windows Hotfix XP (SP2) Q" then 6 numbers. are these programs suppose to be there? thanks again. IP: Logged |
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Josh1 Administrator |
Did the uninstalling of the software do any good? No problem for the questions, how else would we learn? ------------------
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TY Junior Member |
thanks for the info. so the software i installed for my MP3 player could be the culprit? sounds like i should uninstall that software and see what happens. apologies for the elementary questions, not computer savvy at all... IP: Logged |
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wedor Moderator |
Here is what MS has to say on the subject, "Resolving the Problem Stop 0xC000021A messages occur in a user-mode process and the most common causes are third-party applications. If the error occurred after installing a new or updated device driver, system service, or third-party application, you need to remove, disable, or roll back the driver, or uninstall the new software. Contact the software manufacturer about a possible update. IP: Logged |
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TY Junior Member |
Been struggling with my computer of late. Start-up takes forever and my computer will intermittently freeze up, then give me a blue screen with the following message "stop: c000021a {fatal system error} The windows logon process system terminated unexpectedly with a status of 0xC0000005 (0x00000000) (0x00000000) The system has been shut down" I've run some free registry cleaner programs and they all identify several hundred "errors". I don't mind paying for a fix, but looking for guidance as to what my exact problem is so I don't pay for a registry cleaner when something else may be the culprit. Any advice greatly appreciated. TIA. IP: Logged |
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