 Email This Page to Someone |
 Footslog's Web Boards
 Windows 98
 cannot find file message windows 98 (Page 1)
|
| This topic is 3 pages long: 1 2 3 | next newest topic | next oldest topic |
| Author | Topic: cannot find file message windows 98 |
|
Josh1 Administrator |
posted December 12, 2005 02:06 PM
 
I think art files are AOL format? Anyway, you can download Xnview to view those files http://www.xnview.com/ Have you ever been able to view art files before? About your modem, did you install the drivers, for your Ethernet? Sure we can walk you through the process just make sure you installed the drivers. ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted December 09, 2005 10:45 AM
Hi again Still haven't been able to connect to the cable internet. Checked information in Connection Wizard. I do not seem to be able to delete or change any of the information I have entered. Do you think I should do another full restore and start the process over? Could I go through the Connection Wizard information with you step by step? Maybe I have entered the wrong information in the wrong place and I don't even realize it. What should I do? Another question I have which is unrelated to the connection thing is that I do not seem to be able to open files with the "art" designation; I can open jpeg files fine but not the "art" files. Is there something I can do to get them to open? Thanks again for your support and help. puterfix IP: Logged |
|
Josh1 Administrator |
posted November 21, 2005 01:57 PM
In order to get newsgroups you have to be connected to the Internet, as these newsgroups download their information from the Internet. What is the name of the newsgroups that you wish to subscribe to? You can get on the Internet without setting up any newsgroups, think of a newsgroups as a mailbox, such as this website. With Newsgroups, you can browse other topics, reply to them also but you must be subscribed to that particular newsgroup. Tools-Accounts are within Outlook Express, Outlook Express in your email post office, again you need to setup the Internet to view your emails in Outlook and setting up to get on the Internet via Outlook is not the normal way and I don’t think it can be done. When you did go through the Internet Connection Wizard there is an option to setup a newsgroup you can and should skip that step for now, as this can be done later. So redo the wizard skipping the newsgroup and email account setup. ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted November 20, 2005 03:45 PM
Hi again. I still haven't been able to connect to the internet. I thought this might be because I did not fully complete all the parts of the Internet Connection Wizard. I got as far as the box that asks for the name of the account for the News (NNTP) server and whether the server requires that I must log on to the news NNTP server. The adelphia people I contacted suggeted that I should follow a number of steps to set up the Internet Connection Wizard and add a newsgroup account in Outlook Express and subscribe to newsgroups. Unfortunately, I could only get as far as the second step: step 1 Open Outlook Express (I did this) step 2 Click on Tools from the menu bar What do they mean by this? The only "tools" I could find were in a folder marked Tools 95 and clicking on that folder did not give the selection of "Accounts" which is the suggestion of step #3 "Select Accounts. This will open the Internet Accounts window." So, now I'm stuck once again. I guess my question now is twofold: First, is the reason I still cannot connect to the internet because I didn't complete the information about a newsgroup account in the Internet Connection Wizard? And, second, if I need to complete this section of the Internet Wizard in order to connect to the internet, how do I find the "tools" and "Account" selections that are step #2 and step#3 that the adelphia people said I would have to do in order to sign up a newsgroup account? I hope this all makes sense. Do you need any further information to determined where I went wrong? If so, please let me know. What should I do next to attach the computer to the internet? Thanks for your help and patient with me. puterfix IP: Logged |
|
Josh1 Administrator |
posted November 11, 2005 11:49 PM
If you did the networking wizard, installed the drivers, then you may need to email the ISP back tell them you installed the drivers and see what they tell you to do. Because we have done all the steps to get you back online. Maybe Mark has some other ideas, on the modem itself do you see any lights flashing on and off? ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted November 11, 2005 10:17 PM
Hi again Downloaded and installed the program you suggested. Hooked up computer to modem and restarted it as you suggested. Tried clicking on internet explorer icon on desktop and the same cannot connect to internet box came up that came up before. Now what should I do? Thanks puterfix IP: Logged |
|
wedor Moderator |
posted November 09, 2005 07:21 AM
If you switch the cable from the router to the PC you will need to restart the modem for it to recognize the PC correctly and assign it an IP. IP: Logged |
|
Josh1 Administrator |
posted November 08, 2005 01:55 PM
Alright lets try and download the drive for your Ethernet. Go here http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=93118&cc=us&dest_page=product&os=20 and then go to Diamond Home Phoneline, download that and install it, and then see if your modem is detected. Remember to plug the modem straight in the PC not via the router. ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted November 07, 2005 10:23 PM
Hi again Plugging the PC into the modem does not work. Still not able to get on the internet. The PC is a Compaq Presario 5170. What should I do next? Thanks puterfix IP: Logged |
|
Josh1 Administrator |
posted November 07, 2005 01:55 PM
Aright lets try this plug the modem straight into the back of the PC and see if you can get on the Internet. If you cannot or can then let us know, and you are welcome for the help, and do you know the make and model of your PC? ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted November 06, 2005 09:25 AM
Hi again. The connection of our main computer to the modem is Ethernet, but the computer I did the restore on and want to get back on the internet is attached to a router which is attached to our main computer's modem. Do you understand what I mean by that? Now what should I do? Thanks again for your help and patience with me. puterfix IP: Logged |
|
Josh1 Administrator |
posted November 05, 2005 11:51 PM
Yes, how does your cable modem plug into the back of the PC, USB or Ethernet? Look at the picture and then tell us what port it uses. USB: http://www.mazzetti.de/editor/shots/usbport.html ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted November 04, 2005 04:27 PM
Hi again. I contacted the adelphia help people about getting my IP address. First they told me to check the More Information on the Ethernet card and to send them all that information. I did and the response I got back from them was "it seems you will have to install either Ethernet or USB drives depending on the connection type between the modem and the PC." That is all they said. You you understand any of that? I don't. What should I do next? Do you need the information I emailed them that was on the More Information for the Ethernet card? Thanks for being so patient with me. puterfix IP: Logged |
|
wedor Moderator |
posted November 02, 2005 04:29 PM
Did you follow the internet connect wizard with the steps I outlined? IP: Logged |
|
Josh1 Administrator |
posted November 02, 2005 02:15 PM
Yes contact them and theny will tell you where to put that at, if not then ask them. ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted November 01, 2005 10:35 PM
Hi Okay I did not find the radio button in internet options. The automatically detect is checked in the tcp/ip properties. No, I did not get a number to enter. Do I contact the same website I got the incoming mail server name and the SMTP server from? I didn't ask for the IP number. Is that what I am supposed to ask for? Once I get the number, what am I supposed to do with it? Thanks puterfix IP: Logged |
|
Josh1 Administrator |
posted November 01, 2005 03:50 PM
Alright, lets try this, if you go back to Internet Options-Connections-Add, when you click add do you see a radio button that says connect through my broadband connection? I don’t think that this button exists in 98 but try anyway, if that button is not there cancel out that window. Now lets try this, go to Control Panel-Networks-TCP/IP then click on properties and look for the IP checkbox is the box that says automatically detect checked? Did you contact your IP if so did they give you a certain number to enter in? And did you complete the networking wizard? Your welcome for the help ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted November 01, 2005 03:40 PM
Hi again. I did what you suggested and this is what happened: When I clicked on the automatic configeration button, a box appeared which said, "You can automatically configure Internet Explorer using information at:" under this message were the letters URL: followed by a blank box. Under the blank box it said, "To update settings immediately click the refresh button; otherwise changes will take effect only when you restart the browser." I clicked refresh and restarted the browser but when I clicked on the Internet Explorer icon on the desktop I got the same white-X-in-red-circle warning that I wrote you about in my last response. Now what should I do? Thanks for your help as always. puterfix IP: Logged |
|
Josh1 Administrator |
posted November 01, 2005 02:08 PM
Are you able to access any website on the Internet? You completed the networking wizard? If you open up Internet Explorer-Tools-Internet Options-Connections-LAN settings and check automatically detect settings then hit apply and ok. You are welcome for the help ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted October 31, 2005 11:14 PM
Hi again. Okay, I got the incoming and outgoing server information and entered it in the appropriate boxes. When I clicked finish, however, a box with a white X in a red circle popped up with the message "Internet explorer cannot open the Internet Site http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?c=2c98&s=consumer&1=enu. A connection with the server could not be established." When I clicked the ok button on the box, the message "Navigation cancelled" popped up in the Internet explorer box. Now what should I do to get connected to the cable internet? Thanks for your help and patience with me. puterfix IP: Logged |
|
Josh1 Administrator |
posted October 24, 2005 01:51 PM
If you need to contact your ISP here is the way to do it http://www.adelphia.com/contact_us/ Let us know if you need any help ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
wedor Moderator |
posted October 22, 2005 10:08 AM
Hi again Thanks for the rapid reply. I clicked on the second choice conntect using my localarea network (LAN) and it opens to a box called Proxy Server. It asks "Does you local area network (LAN) use a proxy server to connect to the internet?" I'm no sure how I should answer this. How would I know this? You do not have a proxy server. it also says "Note: for information about how your LAN is connected to the Internet, talk to your network administrator." Who is the network administrator and how do I get in touch with him? That would be you in this case.
First of all, how would I know whetehr I should choose POP3 or IMAP? It is highly unlikely that you would be using IMAP, choose POP3. Next, how would I find out the name of my incoming mail server and the name of my SMTP server? You would need to either go to the website of your Internet Service Provider (ISP) or call and ask them. Alternately if you have a computer with a working internet/e-mail set-up you could copy the information from that one. IP: Logged |
|
puterfix Member |
posted October 21, 2005 03:18 PM
Hi again Thanks for the rapid reply. I clicked on the second choice conntect using my localarea network (LAN) and it opens to a box called Proxy Server. It asks "Does you local area network (LAN) use a proxy server to connect to the internet?" I'm no sure how I should answer this. How would I know this? it also says "Note: for information about how your LAN is connected to the Internet, talk to your network administrator." Who is the network administrator and how do I get in touch with him? Another box asks me to choose "my incoming mail server is a (POP3 or IMAP) server. Type the name of your incoming mail server" and "A SMTP server is the server that is uded for your outgoing e-mail. Type the name of your SMTP server." First of all, how would I know whetehr I should choose POP3 or IMAP? Next, how would I find out the name of my incoming mail server and the name of my SMTP server? I hope thses things make sense to you. As always, thanks for your help and patience with me. puterfix IP: Logged |
|
wedor Moderator |
posted October 21, 2005 02:49 PM
You need to reread the options, it is number 2, it says "phone line OR LAN" you pick 2 and then later on you pick LAN. IP: Logged |
|
puterfix Member |
posted October 21, 2005 02:18 PM
Hi again I tried the internet conncection wizard but it doesn't work for me. The two options it gives me both involve a dial-up connection. One option says "I want to sign up and configure my computer for a new Internet account. (If you select this option make sure your telephone line is connected to you modem)." The sceond option says "I have an existing account through my phone line or local area network (LAN). Help me set up my computer to connect this internet account." The reason these option do not work for me is that I am no longer connected to a dial-up account. I have an internet cable account. So my problem is, how can I get reconnected to the internet cable? Josh said it was possible to do this without starting up a new dial-up account, and he was walking me through the process. Do you have any ideas about how I should proceed? Thanks for your time and effort. puterfix IP: Logged |
|
wedor Moderator |
posted October 20, 2005 08:30 PM
Look under internet options or in the program menu. IP: Logged |
|
puterfix Member |
posted October 20, 2005 03:45 PM
Okay How do I find and run the connection wizard? Thanks IP: Logged |
|
wedor Moderator |
posted October 20, 2005 08:48 AM
On a 98 box you will probably have to run the internet connection wizard to get it to work correctly again. IP: Logged |
|
puterfix Member |
posted October 19, 2005 10:00 PM
hi again the name on the modem is terayon with the number TJ715x. There are five lights on the modem: Power (on-steady); Cable (on-steady); PC (on-steady); Data (on-blinking); Test (not on). I hope this helps. We have another computer and so we have what I think is called a router. Do you need any information on that device? What should I do next? As always, thanks for helping. puterfix IP: Logged |
|
Josh1 Administrator |
posted October 19, 2005 04:45 PM
It should be on the back or the front, do you see any lights lighting up on the modem, if so what are they and what lights are not lighting up? ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted October 18, 2005 11:00 PM
Okay I've checked to see that "automatically detect IP" is checked. It is checked. I'm not sure what the name of the cable modem is. How can I find out this information? I do not have a CD or installation disk for the cable modem. What should I do next? Thanks for the help. puterfix IP: Logged |
|
Josh1 Administrator |
posted October 17, 2005 02:17 PM
Glad to hear that you got the restore to work, now onto the modem. Do you remember when I told you to go and check for the IP address before you did the restore? You will need to make sure that the box for automatically detect IP is checked. That is in Start-Control Panel-Networks-TCP/IP then click on properties and look for the IP checkbox. Do you know what the name of your cable modem is?? And if I can remember you do not have the cd or installation disk for your cable modem? ------------------ For every problem, there is a solution. Please give what you can to the Hurricane relief http://www.microsoft.com/mscorp/citizenship/giving/relief.asp IP: Logged |
|
puterfix Member |
posted October 15, 2005 11:38 AM
okay the full restore worked, but I haven't been able to get the computer back on the cable internet. When I click the Explorer icon on the desktop, a compax box comes up and askes if I want to connect the dial-up modem or use a local access LAN. Neither of these selections seem to work at connecting the computer to the internet because when I click the E on the desktop again it just starts the whole process all over again--Compax box which connection do you want?-- So, now I guess I need help as to what I should do. I hope you can "walk me through" step by step a process to help me get the computer back on the cable internet. Hope you are well and that this isn't going to be too difficult for you. Thank you puterfix IP: Logged |
|
puterfix Member |
posted October 14, 2005 11:45 PM
Hi again. My wife suggested that I should restart the computer to see if that would cause the full restore to start up. I did a restart and the full restore started up by itself. It isn't finished yet, but I wanted to let you know right away so you wouldn't have to puzzle over why the restore wasn't starting. Sorry about the false alarm. I will get back to you about my progress in getting the computer back on the cable internet when the full restore is finished. Thanks and wish me luck! IP: Logged |
|
puterfix Member |
posted October 14, 2005 11:03 PM
Hi again Sorry I haven't gotten back to you in a while. I've been too busy to try to do the full restore on my computer until now. I saved the files I wanted to keep and put the resore disc in. It downloaded the program and the main page gave me three options: Full Restore, Typical Restore, and Custom Restore. The information on the Maine Page said click the prefered restore to start the program but when I clicked on the start button, nothing happend. I tried double clicking on each one of the types of restore, and nothing happened. I'm stymied. What should I do now that I can't start the restore process? Is there another way of starting the restore program? Please help ! ! ! As always, thanks for all the help you have been giving me. IP: Logged |
|
Josh1 Administrator |
posted August 19, 2005 07:30 PM
Your welcome, yeap that is the box that was what I talking about, do you mean what kind of drivers you will need to install? You said you had a restore disk that came with your computer? Then that disk should contain the drivers for your computer, however if you bought any new hardware for your computer, then those drivers you will need. And I don’t know what programs you have on your computer, I cannot tell you what you need as far as programs. If you tell me, then I can help you. You are welcome for the help. ------------------
IP: Logged |
|
puterfix Member |
posted August 18, 2005 03:15 PM
Thanks for the explanation and the advice. I feel a little more confident now about doing the restore. Yes, the circle for an automatic IP address is checked. No, I do not know what drives or programs I will need to install and would appreciate it if you could send me a list of them. How do I check for the numbers for them? Thanks for standing by me through all this. puterfix IP: Logged |
|
Josh1 Administrator |
posted August 17, 2005 08:38 PM
Yes, that disk should work, if it does not then you could contact your ISP to have them send them you another disk. Okay to contact your ISP, go here http://www.adelphia.com/contact_us/ From there select Internet Connection Support-Connectivity, then in the comments section, tell them that you just formatted your hard drive due to some viruses, and if an IP is required fro my cable modem then can you tell me the IP address? If your cd still does not work, then you can ask them to give you another cd. Now when you went to networks I control panel, and you looked at the IP tab, did you remember the check box that says  btain an IP automatically? What this will do is try to obtain the correct IP so that you can get on the Internet. Its okay, we understand, you could not get on the Internet when you did this before so what’s to say it will happen like that again? Well as we said we will help you get back online no matter what. Do you know what programs you need to download, and reinstall, I would make a list, and if you have any key codes for any programs perhaps that are saved on your computer, I would write them down on paper.------------------
[This message has been edited by Josh1 (edited August 17, 2005).] IP: Logged |
|
puterfix Member |
posted August 17, 2005 07:51 PM
Okay. So you think once I do the restore, I will be able to format the modem using the disc I told you about? There are a couple thing you said I don't quite understand. (1) What do you mean when you say I could "email my ISP and ask them for the settings"? How do I do that? I mean, where would I send the email? and (2) I did not understand what you mean by "and for IP you could to to set that to automatically find the IP." Sorry I'm so dumb about all this stuff, but I want to be as sure as possible that I'm doing the right things before I do the restore. As you can tell, I'm afraid once I do the restore, I won't be able to get back on the cable internet. But, I know if that happens, you will help me get back on, won't you? Again, thanks for all your help. puterfix IP: Logged |
|
Josh1 Administrator |
posted August 15, 2005 02:14 PM
Those are all the settings, and they are all correct. You should be able to format and reinstall the cable modem. The cd that came with your modem could either be the drivers for the modem or the settings for the modem, or both. If for some reason you are unable top get the settings to work, you could email your ISP and ask them for the settings. Most of those settings you would not fool with, and for IP you could to to set that to automatically find the IP. I know that you are worried about your modem not working, but it should work once you format. ------------------
IP: Logged |
| This topic is 3 pages long: 1 2 3 All times are CT (US) | next newest topic | next oldest topic |
  |
|
Contact Us | Footslog Home
The information presented on FootsloG.com is copyrighted as a collective work. FootsloG.com is free for personal use (non-commercial). Any other use FootsloG.com, including copying or reproducing any portion of this web site is strictly prohibited without the express written consent of FootsloG.com. If you have any questions about the usage term please contact us via email: webmaster@footslog.com.