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category: Software
Processor: Pentium
MHz: 100
Operating System: Windows 95
Date: 28 Sep 1999
Time: 13:28:23


"I am having trouble with a file called msgsrv32.

When I am on the computer it crashes, I click Ctrl-Alt-Del and either the blue warning page comes up, or a box saying this file is not responding. Most of the time if I cancel this notice it starts again. This also happens when I am starting the computer. I have First Aid on here, but it doesn't pick this up as a crash! I am using Windows 95. I hope you can help I don't know much about these things, thank you, John Fulcher "

The Answer

There are two causes that come to mind with this problem.  One could be the power management features in Windows 98 and the other that causes this is the QEMM memory manager.  Here are a few things to try.  First change your screen save to a simple one that came with Window95 and not the openGL screen savers.  Select "Flying through space".  Next you'll need to turn off the power management.   To do so, click Start, point to Settings, click Control Panel, and then double-click Power.  In the Power Management box, click Off (or click the "Allow windows to manage power on this computer" check box to clear it).  Click OK.  Restart your computer.  If it continues to give you problems.  In Control Panel, double-click System.  On the Device Manager tab, double-click the System Devices branch to expand it.  Double-click Advanced Power Management Support.  On the Settings tab, click the Enable Power Management Support check box to clear it, and then click OK.  Click OK.  Restart your computer when you are prompted to do so.

If you happen to be using QEMM 8.0 by Quarterdeck memory manager you may be getting messages like this:


An error has occurred in your program. To keep working anyway, click Ignore and save your work in a new file. To quit this program click Close. You will lose information you entered since you last saved.
Clicking either Close or Ignore produces the following error message:
This program has performed an illegal instruction and will be shut down.
Clicking Details produces the following information:
   MSGSRV32 caused a General Protection Fault in module Rsrcmgr.dll 
Clicking Close causes the computer to stop responding (hang).

This error can occur if QEMM 8.0 by Quarterdeck is installed and the real- mode QEMM memory management files (Dosdata.sys and Qemm386.sys) are not loaded in memory when Rsrcmgr.dll is loaded from the System.ini file.

To correct this situation, follow these steps:

Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only.
  Use any text editor (such as to open the System.ini file in the Windows folder.  So at the C prompt type CD WINDOWS and press enter.  Then type EDIT SYSTEM.INI and press enter.   Disable the "drivers=rsrcmgr.dll" line or the "drivers=c:\qemm\ freemeg.dll" line in the [boot] section of the System.ini file by placing a semicolon (;) at the beginning of the line.  Add the following line below the line you disabled:


Save and then close the System.ini file and Restart your computer.  


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