Windows 9x & NT
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Operating System: Windows 95
Date: 28 Sep 1999
"I am having trouble with a file called msgsrv32.
When I am on the computer it crashes, I click Ctrl-Alt-Del and either
the blue warning page comes up, or a box saying this file is not responding. Most
of the time if I cancel this notice it starts again. This also happens when I am starting the
computer. I have First Aid on here, but
it doesn't pick this up as a crash! I am using Windows 95. I hope you can
help I don't know much about these things, thank you, John Fulcher "
There are two causes that come to mind with this problem. One
could be the power management features in Windows 98 and the other that
causes this is the QEMM memory manager. Here are a few things to
try. First change your screen save to a simple one that came with
Window95 and not the openGL screen savers. Select "Flying
through space". Next you'll need to turn off the power
management. To do so, click Start, point to Settings, click
Control Panel, and then double-click Power. In the Power Management
box, click Off (or click the "Allow windows to manage power on this
computer" check box to clear it). Click OK. Restart your
computer. If it continues to give you problems. In Control
Panel, double-click System. On the Device Manager tab, double-click
the System Devices branch to expand it. Double-click Advanced Power
Management Support. On the Settings tab, click the Enable Power
Management Support check box to clear it, and then click OK. Click
OK. Restart your computer when you are prompted to do so.
If you happen to be using QEMM 8.0 by Quarterdeck memory manager you
may be getting messages like this:
Clicking either Close or Ignore produces the following error message:
An error has occurred in your program. To keep working anyway, click
Ignore and save your work in a new file. To quit this program click
Close. You will lose information you entered since you last saved.
Clicking Details produces the following information:
This program has performed an illegal instruction and will be shut
MSGSRV32 caused a General Protection Fault in module Rsrcmgr.dll
Clicking Close causes the
computer to stop responding (hang).
This error can occur if QEMM 8.0 by Quarterdeck is installed and the real-
mode QEMM memory management files (Dosdata.sys and Qemm386.sys) are not
loaded in memory when Rsrcmgr.dll is loaded from the System.ini file.
To correct this situation, follow these steps:
Restart your computer. When you see the "Starting Windows 95"
message, press the F8 key, and then choose Safe Mode Command Prompt Only.
Use any text editor (such
as Edit.com) to open the System.ini file in the Windows folder. So
at the C prompt type CD WINDOWS and press enter. Then type EDIT
SYSTEM.INI and press enter. Disable
the "drivers=rsrcmgr.dll" line or the "drivers=c:\qemm\
freemeg.dll" line in the [boot] section of the System.ini file by
placing a semicolon (;) at the beginning of the line. Add
the following line below the line you disabled:
Save and then close the System.ini file and Restart your