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category: Hardware
RAM: 32
Processor: Pentium
MHz: 233
Operating System: Windows 95
Date: 21 Oct 1999
Time: 19:22:11
Description:
After I type text in Word and them I print it out, the text has dotted
lines behind it, the bigger the text, the more dotted lines there are. It
could be my printer, Epson Stylus 500, we had a lightning storm and this
started right after, I did have surge protection. I can print my same text
out on another printer and another location and it is okay. Could I have
corrupted by printer cable from the storm? I have done troubleshooting on
printer and nothing has changed. I have also reinstalled by print driver.
The background lines are only where you type text and they are evenly
spaced, they are almost like a grid line, but that feature is off. Hope
you can help, thanks Ruth
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The Answer
Sounds like you have done a pretty good job of
troubleshooting so far. Just be sure, as always, you are using the
latest printer driver from Epson. This sounds like your print head
is damaged. The print head is what controls the ink that is sprayed
on the paper. I'm not exactly sure of your printers
configuration. It may have an independent print head or one that is
integrated in the ink cartridge. Never the less, try a new ink
cartridge in the printer and replace the print head if it is independent
of the ink cartridge.
So you should:
1. Make sure you have the most update printer
drivers. Check the Epson web site.
2. If you have access to another printer cable, swap
it out with yours to verify it isn't the cable.
3. Try a different ink cartridge and print
head. Many times when these go bad they don't print everything or
leak ink.
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